Frequently Asked Questions

You can join the Trapo Loyalty Program by signing up for a Trapo account on our website. Membership is free and unlocks exclusive rewards and benefits.

You earn points when you make purchases on our website. The number of points earned depends on the product and any ongoing promotions.

• Daily Member Price: Get 8% OFF on non-discounted items and services.

• Promo Period Savings: During promotional campaigns, the standard 8% OFF does not apply. Instead, members get an EXTRA 5% OFF on top of the promo price.

🔹 Note: Member price is only eligible for customers who log in before purchasing (when buying online).

You can choose to use your Loyalty Points in two ways:

1. As a cash rebate on your order during checkout.

2. For gift redemptions, where you can exchange points for exclusive products.

🔹 Note: You cannot stack Loyalty Points on top of any ongoing discounts, promotions, or vouchers. They also cannot be applied to already-discounted items.

Points can be redeemed for discounts on your purchases or for exclusive member-only rewards. Check your account for the latest redemption options.

Yes, loyalty points have an expiration date. Be sure to use them before they expire to enjoy the rewards.

No, Loyalty Points cannot be stacked with any ongoing discounts, promotions, or vouchers. They also cannot be applied to items that are already discounted.

Log in to your Trapo account and navigate to the Loyalty Program section to check your points balance and available rewards.

No, loyalty points are non-transferable and can only be used by the account holder.

No, loyalty points are only awarded for purchases made directly on our official website.

During checkout, you can choose to apply your available points as a discount on your purchase, or you can redeem them for selected gifts in the rewards section.

No, each user can only register one loyalty account using a single phone number.

1) We have a delivery lead time of 3-5 working days (for car mats)and 3-5 working days (for car accessories).
2) Orders made during peak season (i.e. holidays, festive season, etc) will have a slight delay in delivery time.
3) However, if the duration has already exceeded the delivery lead time, please contact our customer service to assist you immediately.

Don't worry. Sometimes orders are delivered in 2 separate parcels (one for Oxtra and one for Car Mats). There's a chance that these parcels will arrive at separate times. Kindly check your email to see if your order has been delivered separately.

If you didn't recieve an email, or if the delivery lead time (See: Shipping) has exceeded, then kindly contact our Customer Service Team or email enquiry.my@trapo.com for assistance.

We're sorry that this happened. Please contact our Customer Service Team or enquiry.my@trapo.com so that we can make things right, and get back to you within 24 hours.

WEBFORM?
Please also include the following details in your form/complaint:
1) Image of the Item/Parcel(s) recieved
2) Order Number

(NOTE: Please do not throw away any of the incorrect items that you've received! Depending on the situation, our team may arrange to collect the product from you.)

Oh no! We're sorry about that. Please contact our Customer Service Team or enquiry.my@trapo.com as soon as possible.

Kindly also include the following info:

1) Order Number
2) Photos of TRAPO mats installed in the car
3) Photos of Original/Existing car

Polish (to make it look new longer)
Click here for the tools for polish

Air-dry, dry in a ventilated area of approximately 15 mins. Make sure to avoid exposure to direct sunlight.

1. ⁠Window Cleaning and Coating
2. ⁠Full Suite Services

Please contact our Customer Service Team to set your appointment

1) TRAPO Promo Codes can only be used during non-promotional day/days without any ongoing sales.
2) Only 1 promo code can be used at a time (promo codes are not stackable)
3) NOTE: Loyalty Points are considered a form of promo code, thus can't be stacked with any other existing promo code too.

Yes, you may, provided that you follow the following conditions:

- Item(s) must be returned within 7 days after it is received.
- Refunds will be credited in Loyalty Points(NOTE: we do notoffer monetary refunds*. For special cases, please refer to When can I expect my full refund? Section below)
- You must bear the shipping cost to return the item (unless TRAPO is liable in sending the wrong item, damaged item, etc.)
- Returned item(s) will be inspected before refunds are processed.

Yes, you may exchange your item. Kindly observe the following policy:

- You're entitled to FREE exchange of your item only within 7 days after receiving said item(s).
- TRAPO will bear the return cost(s) only within 7 daysof item received.
- FREE exchange is only valid for reason(s) that DO NOT include a change of mind.
- Item(s) will be inspected before the exchange process is initiated.

Here are the valid reason(s) for item exchange:

- Change of mind on colour, car model, etc. (FREE exchange is not valid for this reason)
- Poor fit.
- We will arrange for collection (depending on the situation). Kindly contact our Customer Service Team.

Kindly use the below address for any item return(s):

TRAPO MALAYSIA SDN. BHD
No. KM 1351-A (Lot 7798 - Lot 7801)
Jalan Industri 9 Kawasan Perindustrian Kelemak
78000 Alor Gajah
Melaka

Generally, refunds are processed within 7-14 working days (excluding public holidays). In special circumstances where a product return is required, the refund process will begin once Trapo receives the returned product, and it may take up to 30 working days to complete.

Kindly take note of the delivery lead time(s) for the following categories/items:

Car Mats: Ships out in 3-5 working days.
Car Accessories: Ships out in 48 hours
Peak season (Shopping season, festive season, etc) - There will be a slight delay
in the shipping out time.

NOTE: These are shipping out timeline only. For expected delivery time it is solely dependent on the courier services.

We ship within Malaysia region ONLY. For countries outside of Malaysia (i.e. Singapore, Indonesia, Thailand) kindly redirect to https://www.trapo.com/

We offer FREE SHIPPING for West Malaysia only. For East Malaysia, delivery costs RM15

Don't worry! A confirmation email will be sent after the order has been made online. You'll also receive a tracking number to keep track of your parcel.

Alternatively, you could also track your delivery status here : Track your order

Feeling overwhelmed by choices? Don't worry! Here are some ideas on how you can decide on your perfect car mat match:

1) Choose by 'Mat type' , https://my.trapo.asia/collections/all-car-mats
2) Search by car model, car brand, and/or manufacture year.

If you can't find your car mode listed on the website, kindly contact our Customer Service Team or email: enquiry.my@trapo.com ,

Please also provide the information below:

1) Your car model and year of manufacture
2) Pictures of your original/current car mats (if applicable)
3) Specifications (if any) [i.e. V spec, Auto Seat, Captain Seat]

1) Trapo Car Mats

• What does the warranty for Trapo Car Mats cover?

• The warranty covers defects in materials and workmanship, including issues with the lining, anti-slip properties, and the padding on the driver’s seat.
  
  

• How long is the warranty period for Trapo Car Mats?

• The warranty duration depends on the mat type:

• ECO : 1-Year Warranty

• Classic: 3-year warranty

• HEX: 5-year warranty​
  
  

• What is not covered under the Trapo Car Mats warranty?

• The warranty does not cover damage caused by normal wear and tear, misuse, or improper installation.
  
  

• How do I claim the warranty for Trapo Car Mats?

• Contact our Customer Service team with proof of purchase and details of the issue. They will guide you through the warranty claim process.

2) Trapo Tint

• What does the warranty for Trapo Tint cover?

• The warranty covers defects in materials and workmanship, such as bubbling, peeling, or discoloration under normal use.
  
  

• How long is the warranty period for Trapo Tint?

• The warranty period is 5 to 7 years, depending on the specific tint film selected​.
  
  

• What is not covered under the Trapo Tint warranty?

• The warranty does not cover damage caused by improper installation, misuse, accidents, or normal wear and tear.
  
  

• How do I claim the warranty for Trapo Tint?

• Contact our Customer Service team with proof of purchase and details of the issue. Our team will guide you through the warranty claim process.

3) Trapo Paint Protection Film (PPF)

• What does the warranty for Trapo PPF cover?

• The warranty covers defects such as yellowing, cracking, bubbling, and peeling under normal usage.
  
  

• How long is the warranty period for Trapo PPF?

• The warranty options are 5-year or 7-year plans​.
  
  

• What is excluded from the Trapo PPF warranty?

• Damage caused by improper installation, misuse, accidents, or normal wear and tear is not covered under the warranty.
  
  

• How can I claim the Trapo PPF warranty?

• To initiate a warranty claim, contact our Customer Service team with your purchase details and a description of the issue.

4) Trapo Coating

• What does the warranty for Trapo Coating cover?

• The warranty covers defects related to the coating’s performance, including failure to protect against UV damage, oxidation, and other environmental factors.
  
  

• How long does the Trapo Coating warranty last?

• The warranty period offers multiple options: 1-year, 3-year, or 4-year plans​.
  
  

• What isn’t covered by the Trapo Coating warranty?

• The warranty does not cover damage due to improper application, misuse, or normal wear and tear over time.
  
  

• How do I claim the warranty for Trapo Coating?

• Contact our Customer Service team with proof of purchase and details of the coating issue to start the warranty claim process.

5) Trapo Hydrophobic Car Wiper

• What is covered under the Trapo Hydrophobic Car Wiper warranty?

• The warranty ONLY covers the hydrophobic silicone blade, specifically in its ability to generate the water-beading coating effect on windshields. If the blade no longer provides this effect, it is covered by the warranty.
  
  

• How long is the warranty for Trapo Hydrophobic Car Wipers?

• The warranty typically lasts for up to 2 years​.
  
  

• What is excluded from the warranty?

• The warranty does not cover the wiper assembly, damage due to improper installation, misuse, or normal wear and tear.
  
  

• How can I claim the warranty for Trapo Hydrophobic Car Wipers?

• To claim the warranty, contact our Customer Service team with your proof of purchase and a description of the issue related to the hydrophobic coating.

There are 3 main car mat models that TRAPO offers:

- TRAPO ECO
(https://my.trapo.asia/collections/trapo-eco)
- TRAPO Classic
(https://my.trapo.asia/collections/trapo-classic) 
- TRAPO Hex
(https://my.trapo.asia/collections/trapo-hex)

1) PADDING
- Special rubber padding made of recycled EVA foam.

2) COMPOSITE PLATE
- Made of 50% polypropylene and 60% recycled husks from the lush paddy fields of Kedah.

3) RPET LINING
- Made out of Recycled polyethylene Terepthalate (Recycled PET) plastic bottles.

4) RECYCLED EVA
- Surface of car mat is composed of up to 68% recycled EVA foam.

TRAPO mats are: - Custom made with machine-sewn lining

1) Silver Tier (Spends < RM999 per year)
- x1 points earned
- 1x premium car service

2) Gold Tier (Spends < RM2,500 per year)
- x1.5 points earned
- 2x premium car services

3) Platinum Tier (Spends > RM2,500 per year)
- x2 points earned
- 2x premium car services


Terms and Conditions:

1. All silver stickers will be included along with the purchase of Car mats
2. Show your TRAPO Loyalty profile account to our staff to redeem your Reward.
3. Only x1 Reward/Service can be redeemed every 6 months. (1 Reward per 6-month period)
4. Appointment is MANDATORY
5. Upgrade your tier and claim a NEW & EXCLUSIVE sticker by contacting our customer service. Applicable for GOLD and PLATINUM members only.
6. Car services are free of charge and are subject to change according to availability.

Here are 4 different ways you can collect TRAPO Loyalty Points!
1) Purchase
- Every purchase RM1= 10 points (Silver) , RM1= 15 points (Gold), RM1= 20 points (Platinum).
- Points from purchase are only applicable for official website purchases.
- Points are not rewarded to purchases made on marketplaces (i.e. Shopee and Lazada)

2) Activities
- Follow us on Facebook, Instagram, Review on Facebook, Sign up to our mailing list.
- Complete any Monthly Missions that we'll release/announce on TRAPO's social media pages!

3) Birthday
- Get RM20 on your birthdays!

4) Referral
- Get RM30 for you and your friends for every friend you refer.