Question 1

How do I earn TRAPO Coins?

Accepted Answer

You can earn TRAPO Coins through purchases, referrals, writing reviews, and participating in special promotions. Every RM1 spent equals 1 TRAPO Coin.

Question 2

How do I redeem my TRAPO Coins?

Accepted Answer

You can redeem your TRAPO Coins during checkout. Simply select the amount of coins you want to use, and the discount will be applied to your order.

Question 3

Do TRAPO Coins expire?

Accepted Answer

Yes, TRAPO Coins expire 12 months from the date they were earned. Make sure to use them before they expire!

Question 4

How do I check my TRAPO Coins balance?

Accepted Answer

You can check your TRAPO Coins balance by logging into your account and visiting the Loyalty section.

Question 5

Can I transfer TRAPO Coins to another account?

Accepted Answer

No, TRAPO Coins are non-transferable and can only be used by the account holder who earned them.

Question 6

What are the membership tiers?

Accepted Answer

We have 4 membership tiers: Bronze, Silver, Gold, and Platinum. Each tier offers different benefits and earning rates.

Question 7

How do I upgrade my membership tier?

Accepted Answer

Your membership tier is automatically upgraded based on your total spending within a calendar year.

Question 8

What happens to my tier at the end of the year?

Accepted Answer

Your tier status is evaluated annually. You need to maintain minimum spending to keep your current tier.

Question 9

Can I earn coins on discounted items?

Accepted Answer

Yes, you can earn TRAPO Coins on discounted items. Coins are calculated based on the final amount paid.

Question 10

How do referral rewards work?

Accepted Answer

When you refer a friend and they make their first purchase, both you and your friend will receive bonus TRAPO Coins.

Question 11

Can I use coins and promo codes together?

Accepted Answer

Yes, you can combine TRAPO Coins with promo codes for maximum savings on your order.

Question 12

Why are my coins not showing?

Accepted Answer

Coins may take up to 24 hours to reflect in your account after a purchase. If they still don't appear, please contact customer support.

Question 13

I received the wrong item. What should I do?

Accepted Answer

Please contact our customer support team within 7 days of receiving your order. Provide your order number and photos of the item received. We will arrange for an exchange at no additional cost.

Question 14

My order arrived damaged. What should I do?

Accepted Answer

Please contact us within 48 hours of delivery with photos of the damaged item and packaging. We will arrange for a replacement or refund.

Question 15

I'm missing items from my order.

Accepted Answer

If any items are missing from your order, please contact our customer support with your order number. We will investigate and send the missing items.

Question 16

Can I cancel my order?

Accepted Answer

Orders can be cancelled within 24 hours of placing them, provided they have not been shipped. Please contact customer support immediately to request cancellation.

Question 17

My order shows delivered but I haven't received it.

Accepted Answer

Please check with neighbors or building management. If still not found, contact us within 48 hours with your order details and we will investigate with the courier.

Question 18

How do I clean my TRAPO car mats?

Accepted Answer

Simply remove the mats from your car and rinse with water. For stubborn stains, use mild soap and a soft brush. Allow to air dry completely before placing back in your vehicle.

Question 19

How often should I clean my car mats?

Accepted Answer

We recommend cleaning your car mats at least once a month, or more frequently if you live in a dusty area or have pets.

Question 20

How do I apply a promo code?

Accepted Answer

Enter your promo code in the "Promo Code" field during checkout and click "Apply". The discount will be reflected in your order total.

Question 21

Why isn't my promo code working?

Accepted Answer

Promo codes may not work if they have expired, reached the usage limit, or don't meet the minimum purchase requirement. Check the terms and conditions of the promotion.

Question 22

What is your return policy?

Accepted Answer

We accept returns within 14 days of delivery for unused items in original packaging. Custom-made products like car mats fitted for specific vehicles are not eligible for return unless defective.

Question 23

How do I initiate a return or exchange?

Accepted Answer

Contact our customer support with your order number and reason for return. We will provide you with return instructions and a shipping label if applicable.

Question 24

How long does it take to process a refund?

Accepted Answer

Refunds are processed within 7-14 business days after we receive and inspect the returned item. The refund will be credited to your original payment method.

Question 25

How long does delivery take?

Accepted Answer

Standard delivery within Peninsular Malaysia takes 3-5 business days. East Malaysia delivery takes 5-7 business days. Express shipping options are available at checkout.

Question 26

Do you offer free shipping?

Accepted Answer

Yes, we offer free shipping for orders above RM150 within Peninsular Malaysia. East Malaysia orders above RM200 qualify for free shipping.

Question 27

Can I track my order?

Accepted Answer

Yes, once your order is shipped, you will receive a tracking number via email and SMS. You can track your package on our website or the courier's website.

Question 28

Do you ship internationally?

Accepted Answer

Yes, we ship to Singapore, Brunei, and other Southeast Asian countries. International shipping rates and delivery times vary by destination.

Question 29

What if I'm not home during delivery?

Accepted Answer

The courier will attempt delivery up to 3 times. You can also provide delivery instructions or request the package to be held at a pickup point.

Question 30

Can I change my delivery address after placing an order?

Accepted Answer

Address changes can be made before the order is shipped. Contact customer support immediately with your order number and new address.

Question 31

How do I know which car mat fits my vehicle?

Accepted Answer

Use our vehicle selector tool on the product page. Enter your car make, model, and year to find the exact fit for your vehicle. Our mats are custom-made for each vehicle model.

Question 32

What if the mats don't fit my car properly?

Accepted Answer

Our mats are precision-cut using 3D scanning technology for each vehicle. If you experience any fitting issues, please contact our support team with photos and your vehicle details.

Question 33

Are TRAPO accessories compatible with all vehicles?

Accepted Answer

Most TRAPO accessories are universal and fit all vehicles. For specific accessories like phone holders or organizers, please check the product description for compatibility information.

Question 34

What is the difference between TRAPO Eco, Classic, and Hex mats?

Accepted Answer

TRAPO Eco is our entry-level mat with excellent value. TRAPO Classic offers enhanced durability and premium finish. TRAPO Hex features our honeycomb design for maximum dirt trapping and luxury appeal.

Question 35

Are TRAPO mats waterproof?

Accepted Answer

Yes, all TRAPO mats are made from waterproof TPE material that prevents water, mud, and spills from seeping through to your car floor.

Question 36

How long is the warranty for TRAPO mats?

Accepted Answer

TRAPO Eco mats come with a 3-year warranty. TRAPO Classic and Hex mats come with a 5-year warranty covering manufacturing defects.

Question 37

Can I get mats for all rows of my vehicle?

Accepted Answer

Yes, we offer complete sets including front row, second row, and third row mats (for 7-seater vehicles). Boot/trunk mats are also available for most models.

Question 38

What are TRAPO Loyalty Stickers?

Accepted Answer

TRAPO Loyalty Stickers are collectible stickers included with purchases. Collect them to redeem for exclusive rewards and discounts.

Question 39

How do I redeem my loyalty stickers?

Accepted Answer

Collect the required number of stickers and submit them through our redemption portal. You can also bring them to any TRAPO store.

Question 40

Do loyalty stickers expire?

Accepted Answer

Loyalty stickers are valid for 24 months from the date of purchase. Check the sticker for the expiry date.

Question 41

Can I modify my order after placing it?

Accepted Answer

Order modifications can be made within 24 hours of placing the order, before it enters processing. Contact customer support immediately with your changes.

Question 42

Can I add items to an existing order?

Accepted Answer

Unfortunately, items cannot be added to an existing order once placed. You will need to place a new order for additional items.

Frequently Asked Questions

Loyalty FAQ

Order Issues

Product After-care

Promo Code

Return & Exchange Policy

Shipping

Sizing and Fit

TRAPO Accessories

TRAPO Car Mats

TRAPO Loyalty Stickers

Updating Your Order

Can't find what you're looking for?