Question 1

How do I earn TRAPO Coins?

Accepted Answer

You earn TRAPO Coins on every purchase — 10 coins per RM1 at Silver, 16 at Gold, and 20 at Platinum. You can also earn coins by referring friends (8,000 coins per successful referral), on your birthday (3,000 coins), and through social-media follows and newsletter signups.

Question 2

How do I redeem my TRAPO Coins?

Accepted Answer

You can redeem your TRAPO Coins during checkout. Simply select the amount of coins you want to use, and the discount will be applied to your order.

Question 3

Do TRAPO Coins expire?

Accepted Answer

Yes, TRAPO Coins expire 12 months from the date they were earned. Make sure to use them before they expire!

Question 4

How do I check my TRAPO Coins balance?

Accepted Answer

You can check your TRAPO Coins balance by logging into your account and visiting the Loyalty section.

Question 5

Can I transfer TRAPO Coins to another account?

Accepted Answer

No, TRAPO Coins are non-transferable and can only be used by the account holder who earned them.

Question 6

What are the membership tiers?

Accepted Answer

We have 3 membership tiers: Silver, Gold, and Platinum. Each tier offers different benefits and earning rates.

Question 7

How do I upgrade my membership tier?

Accepted Answer

Your membership tier is automatically upgraded based on your total spending within a calendar year.

Question 8

What happens to my tier at the end of the year?

Accepted Answer

Your tier status is evaluated annually. You need to maintain minimum spending to keep your current tier.

Question 9

Can I earn coins on discounted items?

Accepted Answer

Yes, you can earn TRAPO Coins on discounted items. Coins are calculated based on the final amount paid.

Question 10

How do referral rewards work?

Accepted Answer

When you refer a friend and they make their first purchase, both you and your friend will receive bonus TRAPO Coins.

Question 11

Can I use coins and promo codes together?

Accepted Answer

Yes, you can combine TRAPO Coins with promo codes for maximum savings on your order.

Question 12

Why are my coins not showing?

Accepted Answer

Coins may take up to 24 hours to reflect in your account after a purchase. If they still don't appear, please contact customer support.

Question 13

I received the wrong item. What should I do?

Accepted Answer

Please contact our customer support team within 7 days of receiving your order. Provide your order number and photos of the item received. We will arrange for an exchange at no additional cost.

Question 14

My order arrived damaged. What should I do?

Accepted Answer

Please contact us within 48 hours of delivery with photos of the damaged item and packaging. We will arrange for a replacement or refund.

Question 15

I'm missing items from my order.

Accepted Answer

If any items are missing from your order, please contact our customer support with your order number. We will investigate and send the missing items.

Question 16

Can I cancel my order?

Accepted Answer

Orders can be cancelled within 24 hours of placing them, provided they have not been shipped. Please contact customer support immediately to request cancellation.

Question 17

My order shows delivered but I haven't received it.

Accepted Answer

Please check with neighbors or building management. If still not found, contact us within 48 hours with your order details and we will investigate with the courier.

Question 18

How do I clean my TRAPO car mats?

Accepted Answer

Simply remove the mats from your car and rinse with water. For stubborn stains, use mild soap and a soft brush. Allow to air dry completely before placing back in your vehicle.

Question 19

How often should I clean my car mats?

Accepted Answer

We recommend cleaning your car mats at least once a month, or more frequently if you live in a dusty area or have pets.

Question 20

How do I apply a promo code?

Accepted Answer

Enter your promo code in the "Promo Code" field during checkout and click "Apply". The discount will be reflected in your order total.

Question 21

Why isn't my promo code working?

Accepted Answer

Promo codes may not work if they have expired, reached the usage limit, or don't meet the minimum purchase requirement. Check the terms and conditions of the promotion.

Question 22

What is your return policy?

Accepted Answer

We accept returns within 14 days of delivery for unused items in original packaging. Custom-made products like car mats fitted for specific vehicles are not eligible for return unless defective.

Question 23

How do I initiate a return or exchange?

Accepted Answer

Contact our customer support with your order number and reason for return. We will provide you with return instructions and a shipping label if applicable.

Question 24

How long does it take to process a refund?

Accepted Answer

Refunds are processed within 7-14 business days after we receive and inspect the returned item. The refund will be credited to your original payment method.

Question 25

How long does delivery take?

Accepted Answer

Standard delivery within Peninsular Malaysia takes 3-5 business days. East Malaysia delivery takes 5-7 business days. Express shipping options are available at checkout.

Question 26

Do you offer free shipping?

Accepted Answer

Yes, we offer free shipping for orders above RM50 within Peninsular Malaysia.

Question 27

Can I track my order?

Accepted Answer

Yes, once your order is shipped, you will receive a tracking number via email and SMS. You can track your package on our website or the courier's website.

Question 28

Do you ship internationally?

Accepted Answer

Yes, we ship to Singapore, Brunei, and other Southeast Asian countries. International shipping rates and delivery times vary by destination.

Question 29

What if I'm not home during delivery?

Accepted Answer

The courier will attempt delivery up to 3 times. You can also provide delivery instructions or request the package to be held at a pickup point.

Question 30

Can I change my delivery address after placing an order?

Accepted Answer

Address changes can be made before the order is shipped. Contact customer support immediately with your order number and new address.

Question 31

How do I know which car mat fits my vehicle?

Accepted Answer

Use our vehicle selector tool on the product page. Enter your car make, model, and year to find the exact fit for your vehicle. Our mats are custom-made for each vehicle model.

Question 32

What if the mats don't fit my car properly?

Accepted Answer

Our mats are precision-cut using 3D scanning technology for each vehicle. If you experience any fitting issues, please contact our support team with photos and your vehicle details.

Question 33

Are TRAPO accessories compatible with all vehicles?

Accepted Answer

Most TRAPO accessories are universal and fit all vehicles. For specific accessories like phone holders or organizers, please check the product description for compatibility information.

Question 34

What is the difference between TRAPO Eco, Classic, and Hex mats?

Accepted Answer

TRAPO Eco is our entry-level mat with excellent value. TRAPO Classic offers enhanced durability and premium finish. TRAPO Hex features our honeycomb design for maximum dirt trapping and luxury appeal.

Question 35

Are TRAPO mats waterproof?

Accepted Answer

Yes, all TRAPO mats are made from waterproof TPE material that prevents water, mud, and spills from seeping through to your car floor.

Question 36

How long is the warranty for TRAPO mats?

Accepted Answer

TRAPO Eco mats come with a 1-year warranty. TRAPO Classic mats come with a 3-year warranty. TRAPO Hex mats come with a 5-year warranty covering manufacturing defects.

Question 37

Can I get mats for all rows of my vehicle?

Accepted Answer

Yes, we offer complete sets including front row, second row, and third row mats (for 7-seater vehicles). Boot/trunk mats are also available for most models.

Question 38

What is Trapo Tint?

Accepted Answer

Trapo Tint is a premium window tinting solution designed to enhance privacy, reduce heat, and improve the aesthetics of your vehicle.

Question 39

What benefits does Trapo Tint offer?

Accepted Answer

Trapo Tint provides UV protection, reduces glare, improves interior comfort by reducing heat buildup, and enhances the privacy of passengers and belongings inside the vehicle.

Question 40

How long does Trapo Tint last?

Accepted Answer

Trapo Tint is durable and typically lasts for many years with proper care and maintenance.

Question 41

Is Trapo Tint legal in my area?

Accepted Answer

Trapo Tint complies with legal regulations in most areas, offering various tint levels to suit different preferences and local laws. Check with local authorities or our dealers for specific regulations.

Question 42

Will Trapo Tint affect my visibility at night?

Accepted Answer

No, Trapo Tint is designed to maintain visibility and clarity both day and night while reducing glare from headlights and streetlights.

Question 43

Can Trapo Tint be applied to any vehicle's windows?

Accepted Answer

Yes, Trapo Tint is suitable for application on windows of cars, trucks, SUVs, and other vehicles.

Question 44

Does Trapo Tint come with a warranty?

Accepted Answer

Yes, Trapo Tint is backed by a warranty that covers specific protections and assurances. Refer to our warranty terms for details on coverage and exclusions.

Question 45

How is Trapo Tint installed?

Accepted Answer

Trapo Tint is installed by trained professionals using precise techniques to ensure a seamless, bubble-free application.

Question 46

Where can I get Trapo Tint installed?

Accepted Answer

Trapo Tint is available through authorized dealers and certified installers. Contact us or visit our website to locate a nearby installation center.

Question 47

Can Trapo Tint be removed if needed?

Accepted Answer

Yes, Trapo Tint can be safely removed without damaging the vehicle's windows, allowing for replacement or restoration if desired.

Question 48

Can we tint a double layer?

Accepted Answer

Yes, it is possible, but we highly do not recommend this. For optimal results, it's recommended to use Trapo Tint for the first layer. Nonetheless, it's not advisable for the front windscreen to have a double layer tint due to visibility and safety concerns.

Question 49

Does Trapo Tint affect my RFID and smart tag?

Accepted Answer

Yes, Trapo Tint will affect Smart Tag / RFID signal due to high IR rejection, as we believe Tint is made for Heat Reduction / Rejection and not made for Devices. However, we're able to do as below to pass through the toll: 1) Wind down the window and expose smart tag externally 2) Cut a small square on the windscreen and attach smart tag on it 3) Apply RFID on headlamp or stick behind the car number plate, as for Crystal / Dfend, it's able to stick on the top right corner of windscreen.

Question 50

How long can I move down the side window after tint?

Accepted Answer

You can wind down or up immediately, no waiting time needed.

Question 51

What is Trapo Chroma Tint?

Accepted Answer

Trapo Chroma Tint is a premium metalized window film that enhances your car's comfort, style, and protection. It offers strong heat and UV rejection, reduces glare, and comes in stylish tint levels for everyday use.

Question 52

What are the key benefits of Chroma Tint?

Accepted Answer

UV Rejection ≥ 99%. Infrared (Heat) Rejection up to 97%. Glare reduction. Signal-friendly — compatible with SmartTAG, RFID, and GPS. Fade-resistant — retains clarity and tint color over time. 3-Mil thickness for added durability and protection. 10-year warranty.

Question 53

What Chroma tint levels are available?

Accepted Answer

20% VLT — darker shade, more privacy. 50% VLT — balanced visibility. 70% VLT — light shade, suitable for windscreens (subject to local laws).

Question 54

What does the Chroma 10-year warranty cover?

Accepted Answer

Covered: peeling, bubbling, and discoloration (yellowing or fading of tint).

Question 55

Will Chroma Tint interfere with SmartTAG, GPS, or RFID?

Accepted Answer

No. Trapo Chroma Tint is signal-friendly and fully compatible with all major in-car devices including SmartTAG, RFID, GPS, and dashcams.

Question 56

Is Chroma Tint safe for night driving?

Accepted Answer

Yes. With options like 50% and 70% VLT, Chroma Tint offers protection without overly darkening your view, making it safe and comfortable for night driving.

Question 57

Can I install Chroma on all windows?

Accepted Answer

Yes. Chroma Tint is suitable for all side and rear windows. For the front windscreen, ensure compliance with local tint laws (typically 70% VLT or higher is allowed).

Question 58

How do I maintain my tinted windows?

Accepted Answer

Wait at least 48 hours before cleaning after installation. Use a soft microfiber cloth. Only use tint-safe glass cleaners (avoid alcohol or ammonia-based solutions).

Question 59

Where can I install Trapo Chroma Tint?

Accepted Answer

Visit any official Trapo Hub nationwide for professional installation. Booking available via trapo.asia.

Question 60

What is Trapo PPF?

Accepted Answer

Trapo PPF is a high-quality, transparent film applied to the surface of your vehicle to protect the paint from various types of damage.

Question 61

What does Trapo PPF protect against?

Accepted Answer

Trapo PPF provides protection against yellowing, corrosion, cracking, hydrolysis, glue residue, and dullness caused by everyday elements and environmental factors.

Question 62

How long does Trapo PPF last?

Accepted Answer

Trapo PPF is designed to be durable and long-lasting. The lifespan can vary depending on usage and environmental conditions, but it typically provides protection for several years.

Question 63

Is Trapo PPF easy to maintain?

Accepted Answer

Yes, Trapo PPF is low-maintenance. It can be washed and waxed like your vehicle's paint, ensuring that your car looks great while remaining protected.

Question 64

Can Trapo PPF be removed?

Accepted Answer

Yes, Trapo PPF can be safely removed without damaging your vehicle's paint. This allows for easy replacement or restoration of the film if necessary.

Frequently Asked Questions

Loyalty FAQ

Order Issues

Product After-care

Promo Code

Return & Exchange Policy

Shipping

Sizing and Fit

TRAPO Accessories

TRAPO Car Mats

Detailing Services

TRAPO Loyalty Stickers

Updating Your Order

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