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  • Frequently Asked Questions

    Loyalty FAQ

    You can sign up with TRAPO Loyalty for FREE here:
    Sign up now!

    Join Loyalty Program to get RM25 OFF on your first order, 2-months Extended Warranty, and many more benefits!

    1) How do I use points for cash rebate?
    - Mobile User: On the CHECKOUT page, tap "show order summary", and select the amount that you want to redeem (cap at RM100 with no min. spend)
    - Get rebate up to RM100 with no min. spend

    - Desktop Users: On the CHECKOUT page, use the provided slider to slide the amount you want to redeem and proceed with payment.
    - NOTE: Cash rebates CANNOT be used during promotional periods during ongoing sales campaigns and is only applicable for car mats only. (To redeem TRAPO accessories, refer to How do I claim my gifts (redemption fee))

    2) How do I claim my gifts (redemption fee)
    To redeem your gifts, simply copy your Loyalty Code (i.e: LL-XXXXX) and apply during your checkout.

    No shipping fee will be charged if your FREE gift is added together with any other item in a single receipt.

    (NOTE: RM7 fee will be charged if ONLY free gift is added to cart).

    Click here to know more!

    1) Cash rebate
    Get RM25 immediately upon sign up and earn up to 20 Loyalty points with no minimum spend!

    2) Extended warranty
    Every registered TRAPO Loyalty member who has purchased TRAPO car mats are automatically entitled to 2-Months extended warranty!

    To claim your extended warranty, kindly contact our Customer Service Team with your order number and the email address used to register with TRAPO Loyalty program.

    1) To refer a friend, visit https://my.trapo.asia/account/login and login to your account.
    2) Go to "My accounts" > "Earn points" > "Refer a friend"
    3) Copy the link provided and share it to your friends!

    1) Becoming a TRAPO Loyalty program member is completely FREE.
    2) However, your Loyalty Points will expire after 1 year (Refer to "When will my points expire")

    Order issues

    1) We have a delivery lead time of 3-5 working days (for car mats)and 3-5 working days (for car accessories).
    2) Orders made during peak season (i.e. holidays, festive season, etc) will have a slight delay in delivery time.
    3) However, if the duration has already exceeded the delivery lead time, please contact our customer service to assist you immediately.

    Don't worry. Sometimes orders are delivered in 2 separate parcels (one for Oxtra and one for Car Mats). There's a chance that these parcels will arrive at separate times. Kindly check your email to see if your order has been delivered separately.

    If you didn't recieve an email, or if the delivery lead time (See: Shipping) has exceeded, then kindly contact our Customer Service Team or email enquiry.my@trapo.com for assistance.

    We're sorry that this happened. Please contact our Customer Service Team or enquiry.my@trapo.com so that we can make things right, and get back to you within 24 hours.

    Please also include the following details in your form/complaint:
    1) Image of the Item/Parcel(s) recieved
    2) Order Number

    (NOTE: Please do not throw away any of the incorrect items that you've received! Depending on the situation, our team may arrange to collect the product from you.)

    We're sorry that this happened! Please contact our Customer Service Team or enquiry.my@trapo.com as soon as possible. Please include details about the problem, including photos of any visual damage and your order number for quicker assitance.

    Oh no! We're sorry about that. Please contact our Customer Service Team or enquiry.my@trapo.com as soon as possible.

    Kindly also include the following info:

    1) Order Number
    2) Photos of TRAPO mats installed in the car
    3) Photos of Original/Existing car

    Product after-care

    Polish (to make it look new longer)
    Click here for the tools for polish

    Air-dry, dry in a ventilated area of approximately 15 mins. Make sure to avoid exposure to direct sunlight.


    1. ⁠Window Cleaning and Coating
    2. ⁠Full Suite Services

    Please contact our Customer Service Team to set your appointment

    Promo code

    1) TRAPO Promo Codes can only be used during non-promotional day/days without any ongoing sales.
    2) Only 1 promo code can be used at a time (promo codes are not stackable)
    3) NOTE: Loyalty Points are considered a form of promo code, thus can't be stacked with any other existing promo code too.

    Enter your promo code in the "Gift card or discount code" column at checkout page.

    Return & Exchange policy

    Yes, you may, provided that you follow the following conditions:

    - Item(s) must be returned within 7 days after it is received.
    - Refunds will be credited in Loyalty Points(NOTE: we do notoffer monetary refunds*. For special cases, please refer to When can I expect my full refund? Section below)
    - You must bear the shipping cost to return the item (unless TRAPO is liable in sending the wrong item, damaged item, etc.)
    - Returned item(s) will be inspected before refunds are processed.

    Yes, you may exchange your item. Kindly observe the following policy:

    - You're entitled to FREE exchange of your item only within 7 days after receiving said item(s).
    - TRAPO will bear the return cost(s) only within 7 daysof item received.
    - FREE exchange is only valid for reason(s) that DO NOT include a change of mind.
    - Item(s) will be inspected before the exchange process is initiated.

    Here are the valid reason(s) for item exchange:

    - Change of mind on colour, car model, etc. (FREE exchange is not valid for this reason)
    - Poor fit.
    - We will arrange for collection (depending on the situation). Kindly contact our Customer Service Team.

    Kindly use the below address for any item return(s):

    No. KM 1351-A (Lot 7798 - Lot 7801)
    Jalan Industri 9 Kawasan Perindustrian Kelemak
    78000 Alor Gajah

    Should the situation be considered a special case where it involves monetary refunds, your refunds will be processed within 30 days.*


    Kindly take note of the delivery lead time(s) for the following categories/items:

    Car Mats: Ships out in 3-5 working days.
    Car Accessories: Ships out in 48 hours
    Peak season (Shopping season, festive season, etc) - There will be a slight delay
    in the shipping out time.

    NOTE: These are shipping out timeline only. For expected delivery time it is solely dependent on the courier services.

    We offer shipping via DHL or GDEX.

    We ship within Malaysia region ONLY. For countries outside of Malaysia (i.e. Singapore, Indonesia, Thailand) kindly redirect to https://www.trapo.com/

    We offer FREE SHIPPING for West Malaysia only. For East Malaysia, delivery costs RM15

    For store pick-up delivery, kindly note that our staff will contact you once your order has arrived at the hub. We'll set an appointment with you for when you can pick up your item(s)

    Don't worry! A confirmation email will be sent after the order has been made online. You'll also receive a tracking number to keep track of your parcel.

    Alternatively, you could also track your delivery status here : Track your order

    Sizing and Fit

    Feeling overwhelmed by choices? Don't worry! Here are some ideas on how you can decide on your perfect car mat match:

    1) Choose by 'Mat type' , https://my.trapo.asia/collections/all-car-mats
    2) Search by car model, car brand, and/or manufacture year.

    If you can't find your car mode listed on the website, kindly contact our Customer Service Team or email: enquiry.my@trapo.com ,

    Please also provide the information below:

    1) Your car model and year of manufacture
    2) Pictures of your original/current car mats (if applicable)
    3) Specifications (if any) [i.e. V spec, Auto Seat, Captain Seat]

    TRAPO Accessories

    Kindly leave your e-mail in the "Back-in-stock" notification bar on the product page itself. You'll be notified as soon as the product is available again.

    TRAPO Car Mats

    1 year: ECO & Classic
    5 years: HEX

    Warranty coverage includes:
    - Lining
    - Anti-slip (velcro/FIX)
    - Padding on driver seat

    Warranty coverage DOES NOT include:
    - Defect damage due to wear and tear

    There are 3 main car mat models that TRAPO offers:

    - TRAPO Classic
    - TRAPO Hex

    1) PADDING
    - Special rubber padding made of recycled EVA foam.

    - Made of 50% polypropylene and 60% recycled husks from the lush paddy fields of Kedah.

    - Made out of Recycled polyethylene Terepthalate (Recycled PET) plastic bottles.

    - Surface of car mat is composed of up to 68% recycled EVA foam.

    TRAPO mats are: - Custom made with machine-sewn lining

    TRAPO Loyalty Stickers

    1) Silver Tier (Spends < RM999 per year)
    - x1 points earned
    - 1x premium car service

    2) Gold Tier (Spends < RM2,500 per year)
    - x1.5 points earned
    - 2x premium car services

    3) Platinum Tier (Spends > RM2,500 per year)
    - x2 points earned
    - 2x premium car services

    Terms and Conditions:

    1. All silver stickers will be included along with the purchase of Car mats
    2. Show your TRAPO Loyalty profile account to our staff to redeem your Reward.
    3. Only x1 Reward/Service can be redeemed every 6 months. (1 Reward per 6-month period)
    4. Appointment is MANDATORY
    5. Upgrade your tier and claim a NEW & EXCLUSIVE sticker by contacting our customer service. Applicable for GOLD and PLATINUM members only.
    6. Car services are free of charge and are subject to change according to availability.

    Here are 4 different ways you can collect TRAPO Loyalty Points!
    1) Purchase
    - Every purchase RM1= 10 points (Silver) , RM1= 15 points (Gold), RM1= 20 points (Platinum).
    - Points from purchase are only applicable for official website purchases.
    - Points are not rewarded to purchases made on marketplaces (i.e. Shopee and Lazada)

    2) Activities
    - Follow us on Facebook, Instagram, Review on Facebook, Sign up to our mailing list.
    - Complete any Monthly Missions that we'll release/announce on TRAPO's social media pages!

    3) Birthday
    - Get RM20 on your birthdays!

    4) Referral
    - Get RM30 for you and your friends for every friend you refer.

    Your Loyalty Points will expire after 1 year of inactivity. Don't worry, we'll notify you when your points are near expiry so you can use them in time to redeem free gifts and cash rebates! (Refer to: How do I claim my Loyalty Reward(s)?)

    Updating your order

    Kindly reach out to our Customer Service Team to edit your shipping address for you.
    Unfortunately, you cannot cancel your order once it has been made. However, to make any edits to your existing order, kindly contact our Customer Service Team. If you decide to cancel your order, your refunds will be processed as Loyalty Points (READ: Return & Exchange policy)